FAQ

 

Check out our Frequently Asked Questions for answers to our most common questions. If you don’t see an answer to your question here, feel free to submit yours using the form on the right, and we might add it!

General Questions

How much are tickets?

ONLINE:

Pre-Sale Special: $14.90*

Ringside VIP Package: $200.00 – up to 4 persons*

Premium Adult or Child: $35*

Adult General Admission: $20*
Child General Admission: $10*

BOX OFFICE:

Ringside VIP Package: $200.00 – up to 4 persons*

Premium Adult or Child: $40*

Adult General Admission: $25*
Child General Admission: $15*

*Booking fees apply

Can I buy tickets at the show?

Yes, you can! The onsite box office is open 1-hour prior to show time. We do however, recommend purchasing your tickets online for the best discount prices.

Please note the family pass and pre-sale special tickets are NOT sold at the door.

What do I do if i cant print my ticket?

If you are unable to print your tickets, you are able to present them on a smartphone at the door. We recommend you DO NOT print your tickets!

What happens if it is raining?

The show will go on! We perform under our big top.

The show always goes on unless there is a specific danger to the public in attendance or to our cast.

We will post information about cancelled or postponed performances to our website and our social media pages.

How do I make special seating arrangements for disabled persons?

Identify yourself to our box office personnel and they will happily assist you to an appropriate seating area. If you will need special seating, please come early if possible (30-45 minutes prior to showtime).

I received a Free Kids Ticket. How do I redeem it?

Please note the following requirements for the use of free kids tickets:

– Free kid’s tickets are valid for children aged 12 and under.
– Children 2 and under are free and need no tickets.
– To use this offer, you MUST have the physical Free Kids Ticket in-hand to redeem at the Circus Entrance.
– Each Free Kids Ticket allows Free admittance for one child with one paid adult. – If you have 2 Children, you must have 2 Free Kids Tickets and 2 Paid Adults.
– Free Kids Tickets may not be combined with any other offer or promotion, such as the family pack or pre-sale special.

Please read the terms and conditions on the ticket and simply bring the coupon along ready to present at the entrance.

Do you accept credit card at the show?

Yes we accept credit cards.

Fees/surcharges may apply.

Why are there Fees / Surcharges?

Surcharges are the fees our online ticketing provider adds to cover the cost of things like web hosting, security, phone support and other items vital to processing payments through our website. A portion of those fees goes directly to a Credit Card Processing company.

Our ticketing solution provider, Straw House Ticketing/Sarasota Box Office, strives to keep these fees as low as possible.

The prices advertised by the Mysterious Circus represent the exact amount the company charges. Anything above the advertised price goes to a third party provider.

Our goal is to provide our patrons with safety, security and the best possible ticket buying experience.

What is your refund policy?

Tickets are not refundable, except under a few circumstances.

In the event of a canceled performance, customers may request a refund for the price of the ticket; otherwise tickets are non-refundable.

In the event of postponed or re-scheduled performances, tickets are transferable to a showtime of your choosing; free of charge.

Service fees, internet convenience fees, or any other charges incurred during the ticket purchase process are considered final at the time of transaction and cannot be refunded for any reason.

Submit your question